Our Policy

HOW LONG WILL IT TAKE?

The process to create your personalized crystal will take between 3-7 business days. We try very hard to make sure your product is ready to be picked up on the day you are told. However, sometimes things happen that are outside of our reasonable control, as we use third parties for shipping and delivery. If your product is not ready to be picked-up on your pick up day, you will not be entitled to cancel your order or receive a refund. We assume no responsibilities for such delays.

NEED IT EXPRESS? 

If the customer needs the crystal before the estimated pick up date, we can make it happen! Your crystal can be ready in 1-2 business days for an additional $40 express fee. If you need your order shipped express, please contact us!

CAN I PURCHASE A WARRANTY?

MyUnique3D offers a 2, 3, and 5 year warranty on our crystals. Our warranties start on the date the warranty is purchased. Your dated sales receipt, showing the date of purchase, is your proof of the purchase. You will be required to provide proof of purchase as a condition of receiving warranty service. During the limited warranty period, if your crystal is broken and you present the broken crystal at our location, we will replace the crystal with a new crystal. We will only do this one time during the breakage replacement period. If you are interested in purchasing a warranty, you must purchase the warranty at our physical location.

RETURN POLICY

Once the order is placed, no changes or cancellations are able to be made. We start processing your order immediately in order to get your crystal back to you as quickly as possible. Because of the custom nature of the product you are purchasing, there is a strict no exchange and no return policy. While we work extremely hard to ensure your satisfaction, you understand that your final product will be unique to you since the quality of every photograph is different. The samples in our display have been created from high quality photographs. Our process does not enhance the photograph that you supply; it professionally creates a 3-D image from the 2-D image you supply. Our process will not fix imperfections in your original photograph.